Last updated: 6 July 2026

1. Introduction

Dr Thys Heyns Aesthetics ("we", "us", "our") is committed to protecting your privacy and personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). This policy explains how we collect, use, store, and protect your information when you visit our website or engage our services.

2. Information We Collect

We may collect personal information you provide directly, including your name, contact details, date of birth, and health information relevant to your treatment. When you visit our website, we may also collect technical data such as your IP address, browser type, and pages visited, through cookies and similar technologies.

3. How We Use Your Information

We use your information to respond to enquiries and bookings, provide medical and aesthetic care, maintain accurate patient records, comply with our legal and professional obligations (including HPCSA requirements), and, where you have consented, to send you relevant updates. Health information is treated as special personal information under POPIA and handled with the highest level of care.

4. Sharing Your Information

We do not sell your personal information. We may share it with healthcare providers involved in your care, compounding pharmacies where treatment requires it, and service providers who assist us (such as IT and hosting), all bound by confidentiality. We may disclose information where required by law or professional regulation.

5. Data Security

We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, or disclosure. Our website uses SSL encryption, and patient records are stored securely.

6. Your Rights

Under POPIA you have the right to access the personal information we hold about you, request correction of inaccurate information, object to certain processing, and lodge a complaint with the Information Regulator of South Africa. To exercise these rights, contact us using the details below.

7. Retention

We retain personal and health information for as long as necessary to provide care and to meet our legal and professional record-keeping obligations, after which it is securely destroyed.

8. Cookies

Our website uses cookies to improve your experience and understand how the site is used. You can control cookies through your browser settings. See our Cookie Policy for details.

9. Changes to This Policy

We may update this policy from time to time. The current version is always available on this page, with the date of the last update shown above.